Privacy Policy

DnameHub operates the marketplace at dnamehub.com and decides how your personal data is handled — in data-protection terms, we are the data controller. For any question or request about your data, contact us at support@dnamehub.com.

• Account data. Your email address, used to create your account and sign you in through Firebase Authentication.
• Order & wallet data. The domains you buy, any wallet top-ups, and your order status and history.
• Payment data. Crypto payments are handled by our payment provider, NOWPayments. We receive confirmation of the payment and its amount — we do not receive or store your card details, wallet private keys or seed phrases.
• Support & contact data. Messages you send through the contact form or by email, and the support tickets tied to them.
• Usage & device data. With your consent, analytics and advertising cookies record how you use the site. We also keep brief server logs (such as your IP address and browser) for security and abuse prevention. See the Cookie Policy for the full list.

We use your data only for these purposes, each with a legal basis under the KVKK and, in the EEA, the GDPR:

• To run the marketplace, process your orders and transfer domains to you — to perform our contract.
• To create and secure your account and to prevent fraud and abuse — our legitimate interests and legal duties.
• To answer your questions and provide support — to perform our contract and our legitimate interests.
• To measure and improve the site, and for advertising — only with your consent (through cookies).
• To meet legal, tax and accounting obligations — to comply with the law.

We do not sell your personal data. We share it only with service providers that process it for us, under contract and only as far as their job needs:

• Google — Firebase Authentication and Sign in with Google (Google Identity Services), hosting on Google Cloud, and, with your consent, Google Analytics and Google Ads.
• NOWPayments — to process cryptocurrency payments.
• Domain registrars we use to transfer a purchased domain to you — limited to what the transfer requires.

We may also disclose data where the law requires it, or to establish, exercise or defend legal claims.

Some of these providers process data on servers outside Türkiye and the European Economic Area, including in the United States. Where they do, they apply safeguards for the transfer, such as the European Commission’s Standard Contractual Clauses. The Cookie Policy covers how Google in particular handles this data.

• Account, order and payment records — while your account is active and for as long as tax and accounting law then requires.
• Support messages — for as long as needed to handle your request and a reasonable period afterwards.
• Analytics and advertising cookies — for the lifetimes listed in the Cookie Policy.

Under the KVKK (Article 11) and, if you are in the EEA, the GDPR, you can ask us to give you access to your data, correct it, delete it, restrict or object to how we use it, or send you a copy to move elsewhere. You can also withdraw your consent to cookies at any time. To make any of these requests, email us at support@dnamehub.com. You have the right to complain to your data-protection authority — in Türkiye, the Personal Data Protection Authority (KVKK Kurumu).

We use strictly necessary storage to run the site and, only with your consent, analytics and advertising cookies. You can review every cookie and change your choice at any time in the Cookie Policy.

The marketplace is intended for adults. It is not directed to children under 18, and we do not knowingly collect their personal data.

We protect your data with measures such as encryption in transit, access controls and a trusted authentication provider. No system can be completely secure, but we work to keep your data safe and to act quickly if something goes wrong.

We may update this policy from time to time. The “Last updated” date above always shows the current version, and we will highlight material changes on the site.

For any privacy question or request, email support@dnamehub.com. See also our Terms of Service and Refund Policy.