Refund Policy

Domains are digital assets. Once a domain is transferred to you — a registrar push is completed or an authorisation / EPP code is issued — the transfer is effectively irreversible. For that reason, a completed domain purchase is generally final and non-refundable, except in the cases below.

We will refund a domain purchase if:

• we cannot deliver the domain — for example, it becomes unavailable before we transfer it;
• the transfer fails on our side and cannot be completed within a reasonable time; or
• you were charged more than once for the same order.

If a listing was materially wrong because of our error, contact us and we will review it case by case.

• A domain that has already been transferred to your account or registrar.
• A change of mind after the domain has been delivered.
• A later change in a domain’s third-party SEO metrics (DA, DR, PA, TF or backlinks) or its search performance — these metrics are estimates that can change and are never guaranteed (see the Terms of Service).

Unused wallet balance from a top-up can be refunded on request, minus any network or processing fees, as long as it has not been spent. Balance that has already paid for a completed purchase follows the domain rules above.

Approved refunds are returned in cryptocurrency, normally to the address or account the payment came from, through NOWPayments. Because crypto values move and networks charge fees, the amount you receive may differ from the original value and network fees are deducted. We refund the amount paid for the item, not any change in exchange rate.

Email support@dnamehub.com or open a ticket from your dashboard within 14 days of the charge, and include your order details. We aim to review requests within a few business days and to process approved refunds promptly afterwards.

Questions about a refund? Email support@dnamehub.com.